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Privacy policy

1. Introduction and Scope

At Eversake Jewelry, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase details

  • Communication records related to customer support

We only collect information that is necessary to provide our services effectively.

2.1 Information Collected Automatically (Cookies & Tracking Technologies)

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels (including Meta Pixel), and similar tracking technologies. This information helps us improve website performance, measure marketing effectiveness, and enhance the customer experience.

Automatically collected information may include:

  • IP address

  • Device type (mobile, tablet, desktop)

  • Browser type and version

  • Operating system

  • Approximate location (city/country level, based on IP address)

  • Pages viewed and time spent on our website

  • Clicks and browsing behavior (such as product views and interactions)

  • Traffic source (for example, whether you came from Instagram, Facebook, Google, or another website)

  • Shopping behavior, such as:

    • products viewed

    • add-to-cart actions

    • checkout initiation

    • purchase completion

This data is primarily used for analytics, improving our website, and supporting marketing performance measurement. This information does not directly identify you personally unless it becomes linked to information you voluntarily provide (for example, when placing an order).

3. How We Collect Your Information

Personal information is collected through:

  • Website contact forms

  • Checkout and order placement processes

  • Email, phone, or customer service communications

  • Subscription forms and promotional sign-ups

Information may also be collected automatically through cookies and similar technologies, as outlined below.

4. Use of Personal Information

We use your personal data strictly for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Arranging product delivery and logistics

  • Communicating order updates and customer support responses

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

Your information is never used for purposes beyond those outlined without your consent.

4.1 Marketing Measurement and Advertising Purposes (Meta Pixel)

In addition to the purposes above, we may use limited browsing and interaction data collected through cookies and tracking technologies (including Meta Pixel) to:

  • measure the performance of our advertising campaigns

  • understand customer behavior on our website

  • improve our marketing and shopping experience

  • show relevant advertisements to users who have visited our website (retargeting)

This helps Eversake Jewelry improve customer experience and ensure our advertising is more relevant and effective.

5. Event Photography and Videography Usage

Eversake Jewelry does not collect or use customer images, videos, or likenesses for marketing or promotional purposes unless explicit consent is obtained in advance for specific campaigns or events.

6. Credit and Debit Card Data

We take payment security seriously. Eversake Jewelry does not store, sell, share, rent, or lease credit/debit card details or personally identifiable financial information under any circumstances.

7. Card Information Handling

All payment transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Card details are handled directly by these providers and are not accessible to Eversake Jewelry or any unauthorized third parties.

8. Third-Party Services and External Links

Our website may contain links to third-party websites or services. Eversake Jewelry is not responsible for the privacy practices, policies, or content of external platforms. We encourage users to review the privacy policies of any third-party sites they visit.

8.1 Advertising and Analytics Partners (Including Meta Platforms)

To operate and improve our business, we may rely on trusted third-party service providers that help us deliver our services, analyze performance, and run marketing campaigns. These may include:

  • Shopify and related ecommerce tools

  • payment service providers

  • delivery and courier partners

  • advertising and analytics partners such as Meta Platforms, Inc.

Meta Pixel may collect information about your activity on our website to help us measure ad performance and improve advertising relevance. Meta may process this information in accordance with its own privacy practices and policies.

9. Data Security and Protection

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, no system can be guaranteed to be completely secure.

10. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

11. Your Rights and Choices

You have the right to:

  • Request access to your personal data

  • Request correction or updating of inaccurate information

  • Request deletion of your personal data, subject to legal obligations

  • Withdraw consent where applicable

Requests can be made by contacting us using the details provided below.

11.1 Cookies and Advertising Preferences (Opt-Out)

You may control or disable cookies through your browser settings. You may also manage your advertising preferences directly through your Facebook and Instagram account settings. Please note that disabling cookies may impact certain website features and your shopping experience.

12. Children’s Privacy

Eversake Jewelry does not knowingly collect, use, or store personal information from individuals under the age of 18. If we become aware that such data has been collected unintentionally, we will take immediate steps to delete it.

13. International Data Transfers

Your information may be processed or stored using secure systems located outside Lebanon, where necessary for operational or technical purposes. In all cases, we ensure appropriate safeguards are in place to protect your data.

14. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Enhance website functionality and performance

  • Analyze traffic and user behavior

  • Improve overall user experience

  • Support advertising measurement and retargeting through tools such as Meta Pixel

You may control or disable cookies through your browser settings, though certain website features may be affected.

15. Policy Updates

Eversake Jewelry reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and customers are encouraged to review the policy periodically to stay informed.