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Refund policy

1. Overview

At Eversake Jewelry, customer satisfaction is important to us. This policy outlines the terms and conditions governing refunds, exchanges, and order cancellations. By placing an order on our website, you agree to the terms described below.

2. Eligibility for Refunds

Refunds are strictly limited to the following cases:

  • The item received is damaged upon delivery

  • The item received is incorrect (wrong product sent)

To be eligible for a refund, the issue must be reported within 48 hours of delivery, along with clear photographic or video evidence of the damage or error. Items must be unused, unworn, and in their original packaging.

3. Refund Process and Timeline

Once your refund request is approved:

  • The refund will be processed to the original method of payment

  • Refund processing time typically ranges from 7 to 14 business days, depending on your bank or payment provider

  • Shipping fees, customs duties, and handling charges are non-refundable, unless the error is on our part

We will notify you via email once your refund has been initiated.

4. Non-Refundable Items

The following items are non-refundable and non-returnable under any circumstances:

  • Customized or personalized jewelry

  • Made-to-order or bespoke pieces

  • Items clearly marked as final sale

These products are crafted specifically for you and cannot be resold.

5. Cancellation by the Client

Customers may request order cancellation within 24 hours of placing the order, provided that:

  • Production has not yet started

  • The item is not customized or made-to-order

Once production begins, cancellations are no longer possible.

6. Cancellation by the Company

Eversake Jewelry reserves the right to cancel an order in rare circumstances, including but not limited to:

  • Stock unavailability

  • Pricing or listing errors

  • Payment verification issues

  • Force majeure events

In such cases, a full refund will be issued to the original payment method.

7. Exchange Policy

Exchanges may be considered under the following conditions:

  • The request is made within 3 days of delivery

  • The item is eligible (not customized or final sale)

  • The item is unused and in original condition

  • Replacement availability is confirmed

Customers may be responsible for shipping costs related to exchanges unless the error originated from our side.

8. Late or No-Show Policy

This policy is not applicable to product-based purchases, as no appointments or in-person services are involved.

9. Force Majeure Situations

In the event of force majeure circumstances (including but not limited to natural disasters, strikes, pandemics, governmental actions, or logistics disruptions), refund or exchange timelines may be delayed. We appreciate your understanding in such situations.

10. Contact for Refund or Exchange Requests

For all refund, exchange, or cancellation inquiries, please contact us using the details below:

Email: eversakejewelry@gmail.com
Phone: +78 790 111

Please include your order number and relevant details to help us assist you efficiently.

11. No Refund / No Cancellation Notice

All non-refundable and non-cancellable items are clearly disclosed before purchase. By completing your order, you acknowledge and accept these terms, helping prevent misunderstandings or disputes.